Terms & Conditions

Terms (Credit Policies):

  • 2% – 15 days/net 30 days on approved credit;
  • C.O.D. – pick-up orders;
  • Products “flagged by” (*) are not eligible for any further discounts or allowance;
  • Discounts are not accepted past the 15-day period;
  • A service charge of 2% per month will be levied on all overdue accounts; and
  • No orders will be processed on overdue accounts or if an account exceeds its credit limit.


  • Phone;
  • E-Mail; and/or
  • Online.

Methods of Payments:

  • Credit Card(s): 2.7% charge on orders of $10,000 or greater;
  • Debit;
  • Net 30-day terms to be approved;
  • E-transfer: accounts@smartersolutionsplus.com; and/or
  • EFT/Wire Transfer – banking details required (bank, branch, account, swift code).


  • C.O.D.;
  • F.O.B. – customers location;
  • Prepaid – minimum order weight of 350 kg’s;
  • Freight damages or shortages are to be discussed with the carrier at time of delivery;
  • No credits will be given by Smarter Solutions for any discrepancies on products shipped;
  • Should a tailgate and/or inside deliveries be required then additional charges could occur;
  • Special delivery requirements could accrue additional charges.

Freight Rates:

(within the GTA – Mississauga north to Richmond Hill and east to Pickering/Ajax). Freight rates outside of this geographic area will be determined based on the destination, as follows:

  • 4 kg’s – 120 kg’s – $65.00.
  • 121 kg’s – 235 kg’s – $55.00.
  • 236 kg’s – 349 kg’s – $45.00.
  • 350 kg’s – pre-paid.

Product Returns:

  • No returns will be accepted without contacting our Marketing or Customer Care Departments to obtain a return materials authorization number. Products returned without a proper authorization form will not be accepted into our warehouse.
  • There is a 15-day return policy, and the product(s) must be in the same condition when purchased.
  • We will not accept opened cases for credit.
  • All authorized “returned goods” will be subject to a minimum 25% Re-Stocking Charge.

Sales Tax (Ontario only):

  • GST is not included in any prices shown.
  • All other applicable taxes will be added separately.

General Terms:

  • Prices are subject to change without prior notice;
  • We reserve the right to limit quantities or allocate the supply of goods; and
  • Invoice prices are those shown in effect at the time of shipment.
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